FAQ - Partners

If your questions are not listed here, feel free to email us at partners@directsg.com.sg.

We will reply you promptly.


Q. What is Direct Pte Ltd Partners?

A. DirectSG Partners are contractors/suppliers/businesses that has purchased leads/advertise or work on marketing campaigns with us and is recommended by Direct Pte Ltd after quality checks and evaluations are completed.

Q. How do I become a Direct Pte Ltd Partner?

A. You may contact us at 8181 8948 or email us at partners@directsg.com.sg. We will get a sales person to arrange an appointment with you to let you know more about the charges and different services we offer. However, you will be evaluated before listings or partnership is approved. There will also be random checks to make sure your quality standards are in line with our quality standards so we can serve our customers better.


Q. How do I advertise my business on DirectSG?

A. You may contact us at 8181 8948 or email us at partners@directsg.com.sg. We will get a sales person to arrange an appointment with you to let you know more about the charges and different services we offer. However, you will be evaluated and there will be random checks to make sure your quality standards are in line with our quality standards


Q. What are the charges?

A. You may contact us at 8181 8948 or email us at partners@directsg.com.sg to find out more on the different services and charges.


Q. What are the advantages of being a DirectSG Partner?

A. We are able to expand your customer base and we can assure you genuine customers and jobs that you wish to take and not just random enquiries. You will also receive loyalty reward points and cash rebates. Contact us at 8181 8948 or email us at partners@directsg.com.sg to find out more.


Q. I have signed up and successfully become a partner. Who can I contact if I have any queries?

A. All our partners will be assigned a salesperson to assist you. You may call them directly or you can call our helpdesk 24/7 at 8181 8948.


Q. How do I top up my credit?

A. Please login with your id and password. You may click purchase to purchase more credits using credit or debit cards. For cash or cheque payment, you may contact your salesperson and after payment has been received, your credit will be topped up immediately.


Q. Can I exchange my credit to cash?

A. Unfortunately no. Once credit has been purchased, it will not be refunded.


Q. Is there an expiry date on my credit?

A. There is no expiry date on your credit amount.


Q. What if I failed the evaluation check?

A. You may not become a partner. However, we will advise you on the changes you should make to improve your quality standards. Once it has been improved, we will re-evaluate and if you pass, you can still become a partner.


Q. What is the criteria to be a partner?

A. We evaluate based on reviews, service quality and product quality.


Q. Do I need to have a showroom to be a partner?

A. No. We encourage and support small startups to be our partners. We can also advise you on how to expand your customer based with limited resources. However, you will still need to pass evaluation checks and with a certain paid-up capital based on your business activity to ensure the well-being of our customers.


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